Refund policy

Return and Refund Policy

Last Updated: June 13, 2026

At [MYSTIFY], your satisfaction is our highest priority. We want you to love your shopping experience with us, which is why we offer a clear, transparent, and fair return and refund process. Please review our policy below regarding how to return or exchange your purchases.

1. Return Timeframe & Eligibility Criteria

If you are not completely satisfied with your purchase, you have a generous window to request a return:

  • Return Window: You must initiate a return request within 7 days from the date your package was delivered to your address.

  • Eligibility Conditions: To qualify for a successful return, your item must meet the following strict criteria:

    • The item must be completely unused, unwashed, unaltered, and in its original, pristine condition.

    • The product must be housed in its original brand packaging.

    • All original retail tags, labels, barcodes, user manuals, and free promotional accessories must be completely intact and attached to the item.

2. Non-Returnable Items

To ensure health, safety, and operational standards, certain categories of items are strictly non-returnable:

  • Hygiene-Sensitive Goods: Personal care products, cosmetics, innerwear, and personal wellness accessories.

  • Customized Items: Any products that have been customized, engraved, or personalized specifically to your request.

  • Clearance Items: Products explicitly marked as "Final Sale" or purchased during deep clearance events are not eligible for returns or refunds.

3. Damaged or Defective Product Handling

We carefully inspect all items before shipment, but we understand that transit damage can occasionally occur.

  • Reporting Window: If you receive a product that is damaged, defective, or completely incorrect, please notify us immediately within 48 hours of delivery.

  • Required Proof: To help us expedite your claim, please email us at [ullasps58@gmail.com] with your order number, a brief description of the issue, and clear photographs or a short unboxing video showing the damage.

  • Resolution: Once verified, we will arrange a complimentary replacement or issue a full refund at absolutely zero additional cost to you.

4. Return Shipping Costs

  • Manufacturing Defects / Wrong Items Sent: If you are returning an item because it arrived damaged, defective, or we sent the wrong product, [MYSTIFY] will cover 100% of the return pickup and shipping costs.

  • Change of Mind / Personal Preference: If you are returning an item due to a change of mind, sizing preference, or personal taste, a nominal return shipping fee of 自由 (₹99) will be deducted from your final refund amount to cover return logistics.

5. Exchange Options

We are happy to help you swap your item for a better fit or style:

  • Like-for-Like Exchanges: Exchanges are available for variants of the exact same product (such as a different size or color), subject to local stock availability.

  • Alternative Items: If you wish to exchange your item for a completely different product, we recommend initiating a standard return for your original item and placing a fresh order on our storefront.

6. Refund Process & Timing

Once your return package arrives back at our warehouse facility, it will undergo a standard quality inspection:

  • Inspection Window: Please allow 2 to 3 business days for our team to inspect the condition of your returned items.

  • Approval Notification: We will send you an email confirmation as soon as your return is officially approved or rejected based on the eligibility criteria.

  • Refund Timeline: Once approved, your refund will be processed back to your original payment method:

    • Prepaid Orders (Credit/Debit Card, Netbanking, UPI): The amount will reflect in your account within 5 to 7 business days, depending on your banking institution's processing cycles.

    • Cash on Delivery (COD) Orders: You will be requested to provide your bank account details or UPI ID securely, and the refund will be transferred via NEFT/UPI within 5 business days.

7. Contact Us

To initiate a return or exchange, or if you have any questions regarding your refund status, please reach out to our dedicated support channels:

  • Brand Name: [MYSTIFY]

  • Support Email: [ullasps58@gmail.com]

  • Operational Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.